At Kellynish, we operate with a steadfast commitment to delivering premium outerwear and tailored apparel—specializing in finely crafted Blazers, Blouses, and Jackets—directly to your doorstep with optimal efficiency and absolute transparency. We recognize that clear, predictable logistics form the foundational bedrock of an exceptional online shopping experience. This document establishes a comprehensive, legally binding, and operational framework governing all domestic order placements, verification processes, handling sequences, transit schedules, and delivery configurations carried out through our digital storefront, located at https://kellynish.com/.

By executing a commercial purchase on our platform, you acknowledge, understand, and agree without reservation to the structural parameters, responsibilities, timelines, and financial assessments detailed within this official operational protocol. Our primary objective is to maintain a rigorous logistics pipeline that mitigates delays, guarantees the protection of your physical goods, and ensures precise shipment tracking from our primary distribution node to your designated destination.

1. General Domain Scope & Domestic Shipping Limitations

The operational scope of this shipping infrastructure is exclusively dedicated to processing and fulfilling commercial retail transactions originating within and delivering to the continental United States, as well as Alaska and Hawaii. Kellynish focuses its inventory, distribution networks, and courier alliances on fulfilling orders within the domestic market to maximize speed and consistency.

Consequently, we do not support automated international checkout options, cross-border fulfillment, or standard freight forwarders executing deliveries outside the territories of the United States. All transactions must feature a valid domestic delivery address, verifiable by our integrated address recognition systems, to guarantee successful transit execution. If an order circumvents these parameters due to digital anomalies, our billing department reserves the right to hold and systematically void the transaction to prevent transit failure.

2. Timeline Definitions & Order Processing Architecture

To establish absolute transparency and ensure precise coordination with our patrons, Kellynish structures its logistical operations around rigid temporal milestones. Every shipment calculation relies directly upon three independent chronological factors: the daily order cut-off time, the standard warehouse handling duration, and the localized courier transit timeline.

Warehouse handling operations run strictly from Monday through Friday. Our distribution facilities remain closed for physical item processing on Saturdays, Sundays, and federally observed statutory holidays. This operational separation governs how your order moves from payment confirmation to carrier handoff.

3. Comprehensive Logistics Schedule Matrix

4. Warehouse Handling Time Parameters (1 Business Day)

The handling phase constitutes the internal window during which Kellynish logs your order data, generates pick lists, conducts quality checks, wraps the item, and transfers the sealed package to our carrier partners. This process requires exactly one (1) business day. For clarity, review the following scenarios:

• Scenario A: An order for a tailored blazer is submitted on Tuesday at 2:30 PM EST. Because this occurs before the 5:00 PM EST cut-off, the single-day handling window encompasses the remainder of Tuesday and concludes on Wednesday morning, when the shipping label is scanned by the courier.
• Scenario B: A purchase of a winter jacket is confirmed on Friday afternoon at 6:15 PM EST. Because this falls after the 5:00 PM EST cut-off threshold, the transaction is systematically recognized as an entry for Monday morning. The one-day handling period carries through Monday, resulting in an outbound carrier transfer on Tuesday.
• Scenario C: An order is completed on Sunday at 11:00 AM EST. As Sunday is a non-operational day for our fulfillment centers, the order enters processing on Monday morning. The handling sequence concludes with carrier handoff on Tuesday.

5. Transit Time Dynamics & Carrier Routing (2 to 6 Business Days)

Once an order has completed warehouse processing and is scanned into an outbound carrier truck, it enters the transit phase. Standard domestic transit requires between two (2) and six (6) active business days. These transit durations depend strictly on the operational networks of our regional and national courier partners, which include the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx Corporation.

Please note that transit durations measure active courier business days, running from Monday through Friday. While certain couriers may perform weekend deliveries in select urban areas, Kellynish does not guarantee Saturday or Sunday delivery as part of our standard transit window. Delivery timelines are subject to geographic proximity, with urban centers usually receiving packages faster than rural locations or addresses outside the continental United States.

6. Fixed-Rate Domestic Shipping Fees

Kellynish uses a transparent, flat-rate pricing model for domestic order fulfillment. This avoids complex weight calculations or unexpected price changes at checkout. We apply a single, uniform shipping charge to every domestic transaction:

• Flat Shipping Rate: $6.99 USD per individual transaction.

This fee remains fixed at $6.99 USD regardless of order volume, total monetary value, or product category—whether you purchase a single delicate blouse or multiple heavy tailored jackets. This flat fee is clearly displayed on the checkout page before payment collection, ensuring there are no hidden handling fees or unexpected surcharges.

7. Authorized Courier Alliances & Ground Network Protocols

To ensure our apparel arrives in pristine condition, Kellynish partners with reliable national courier networks: the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx. The choice of carrier for an order is determined at the time of shipment by our logistics software, which selects the best provider based on weight, dimensions, and the destination ZIP code.

This automated carrier assignment maximizes efficiency, minimizes transit bottlenecks, and avoids known regional delivery delays. If a parcel must deliver to a verified United States Post Office Box (P.O. Box) or an official military address (including APO/FPO/DPO destinations), the order will automatically route through USPS, as they maintain exclusive authorization to access these secure delivery receptacles.

8. Real-Time Consignment Tracking & Status Manifests

We believe that keeping customers informed reduces post-purchase anxiety and ensures a reliable delivery experience. Within twelve (12) hours of carrier pickup from our warehouse, our system automatically generates a shipping confirmation email sent to your registered address.

This email contains a unique tracking number linked directly to the designated carrier's tracking system (USPS, UPS, or FedEx). Customers can use this number to view real-time transit updates, intermediate sorting facility scans, and estimated delivery dates. Please allow up to twenty-four (24) hours from receipt of the tracking link for the carrier to update its public digital tracking portal.

9. Interception, Modifications, and Address Rectification Protocols

Customers must review and confirm all shipping information before submitting an order. Our automated fulfillment system processes orders immediately after placement to maintain our one-day handling guarantee. Consequently, we cannot alter addresses, modify items, or cancel orders once a transaction is finalized.

If you discover an entry error in your delivery address immediately after checkout, you must contact our support desk at [email protected] before our 5:00 PM EST cut-off time. We will attempt to intercept the order within our warehouse queue, though we cannot guarantee success. Once a package is handed over to a courier, Kellynish cannot redirect or modify the shipment. In such cases, the customer must coordinate directly with the carrier via services like UPS My Choice or FedEx Delivery Manager to arrange adjustments.

10. Managing Transit Delays, Force Majeure, and Courier Disruptions

While our network is structured to fulfill deliveries within two to six business days, exceptional external circumstances can cause occasional delays. Events such as severe weather, natural disasters, national infrastructure failures, cyber-security outages, civil unrest, or peak seasonal carrier backlogs (such as November and December) may disrupt standard courier operations.

In the event of a documented delay where a package exceeds its estimated delivery window by more than four (4) business days, please contact our support desk. Kellynish will open an official trace investigation with the carrier to expedite delivery. For delays caused by force majeure or regional disruptions, we ask for your patience as we work alongside courier management to resolve the issue.

11. Protocol for Damaged, Defective, or Compromised Shipments

Our warehouse team follows strict packing protocols to ensure items like structured blazers and delicate blouses are properly protected for transit. However, if an item arrives damaged or compromised due to carrier handling, customers must document the issue immediately upon delivery.

Please contact our support team at [email protected] within forty-eight (48) hours of delivery. Your email must include detailed, high-resolution photographs showing the damaged shipping box, the inner packaging, and the affected apparel. Kellynish will review the documentation and coordinate a replacement shipment or store credit, while initiating a damage claim with the carrier.

12. Lost Consignments and Misdelivered Shipments

If a tracking profile indicates a package has been successfully "Delivered," but you cannot locate it at your premises, please complete the following steps before contacting support:

1. Check alternative delivery locations around your property, including side doors, porches, garages, apartment parcel lockers, or leasing offices.
2. Inquire with household members, neighbors, or building managers who may have accepted the parcel on your behalf.
3. Check with your local postal carrier or delivery driver, as packages are occasionally scanned as delivered up to twenty-four (24) hours before physical arrival.

If the package remains missing forty-eight (48) hours after the delivery scan, you must report the issue to us. Kellynish will assist you in filing a missing package claim with the carrier. Please note that Kellynish cannot assume financial liability for orders stolen after a verified courier delivery scan ("porch piracy"). We recommend opting for secure delivery drop-offs or utilizing carrier-hold locations if your delivery address lacks a secure receptacle.

13. Non-Delivery, Refusal of Parcels, and Unclaimed Goods

If a shipment cannot be delivered due to inaccurate customer information (such as an incorrect house number, invalid ZIP code, or omitted apartment number), or if a delivery is rejected by the recipient at the door, the carrier will return the package to our warehouse as "Undeliverable as Addressed" or "Return to Sender."

Upon receipt of an undeliverable package, Kellynish will process the return and issue a refund to the original payment method, minus the initial $6.99 USD flat shipping fee and any return charges assessed by the carrier. To receive the items, the customer must place a new order using corrected, verifiable shipping information.

14. Official Corporate Governance and Support Contacts

For inquiries regarding an order or to check the status of a shipment, please contact our team at [email protected] with your five-digit order number in the subject line. We read and respond to all inquiries within twenty-four (24) operational hours during our Monday-through-Saturday support window.