At Kellynish, we operate an optimized, high-efficiency fulfillment network to ensure your premium garments—including our signature Blazers, Blouses, and Jackets—are tailored, packaged, and dispatched with absolute precision. Because our logistics team initiates the processing flow immediately upon transaction completion, we have established a structured framework governing order cancellations and modifications.

By executing a purchase on our digital platform (https://kellynish.com/), you acknowledge, understand, and agree to follow the operational windows and procedural guidelines outlined below regarding order changes.

1. Order Cancellation Protocols

If you change your mind regarding a purchase, you are fully entitled to a comprehensive cancellation under the following operational guidelines:

• Within the 24-Hour Window: If your request reaches our inbox at [email protected] within 24 hours of purchase, we will void the transaction immediately. You will receive a 100% full refund back to your original payment node with zero transaction or administrative fees.
• After the 24-Hour Window: Requests submitted after 24 hours cannot be cancelled as the items will have already entered our centralized processing queue. In these scenarios, you must receive the parcel and seamlessly execute a return under our standard 30-Day Return & Refund Policy.
• No Interception in Transit: We are systematically unable to recall, redirect, or intercept packages once they are within the possession of USPS, UPS, or FedEx logistics channels.

2. Order Modification & Detail Changes

We understand that typos or sudden garment size changes happen. To adjust details on your active order, please review our strict structural boundaries:

• Garment Size or Color Adjustments: Size or color swaps for your Blazers, Blouses, or Jackets are permitted exclusively within the 24-hour grace window, subject to live inventory availability.
• Domestic Shipping Address Corrections: If you notice an error in your delivery address, alert us instantly. We can manually correct address fields prior to shipping label generation. Kellynish assumes no legal liability for lost packages resulting from incorrect delivery data provided by the client.
• Item Swaps & Upgrades: We cannot substitute an item for an entirely different product category line on an active order. If you wish to purchase an alternative item, the original order must be formally cancelled within the grace window and a new transaction completed.

3. Timeline and Fee Parameter Matrix

4. Step-by-Step Submission Instructions

To ensure our support engineers process your request prior to package dispatch, please follow this sequence:

1. Draft an official email directed to [email protected].
2. The subject line must follow this format for urgent parsing: URGENT: Cancel Order [Your 5-Digit Order Number] or URGENT: Change Order [Your 5-Digit Order Number].
3. Within the message body, explicitly state the precise structural adjustments required (e.g., changing shipping address data or upgrading size coordinates).
4. An automated service ticket node will be generated, and an agent will follow up with a digital confirmation within our operational hours.

5. Refund Financial Clearing Timelines

Upon successful confirmation of a cancellation within the 24-hour grace parameter, Kellynish triggers an immediate financial rollback command to our certified tier-1 merchant gateway. The comprehensive purchase price is guaranteed to be returned to your original credit card or digital wallet provider within seven (7) business days.

Please note that specific banking corporations, local credit unions, or checkout facilitators (such as Visa, Mastercard, or PayPal) may take an additional 2 to 5 standard processing days to reflect this credit balance on your individual banking statement. These parameters are governed entirely by your financial vendor.

6. Legal Corporate Governance Contacts

This Cancel/Change Order Policy operates under the legal statutory boundaries of the State of Alabama, United States. For any escalation or deep-layer data inquiries, cross-reference our infrastructure grid below: