At Kellynish, we pride ourselves on delivering premium, meticulously crafted outerwear and apparel, including our signature Blazers, Blouses, and Jackets. We understand that finding the perfect fit and style is essential to your wardrobe. If your purchase does not completely meet your expectations, we provide a transparent, structured, and completely fee-free return and refund process. This policy establishes the legal boundaries and operational procedures for all domestic returns initiated through our digital storefront located at https://kellynish.com/.

By completing a transaction on our platform, you accept and agree to the operational timelines, condition guidelines, and processing structures detailed below. Our customer support infrastructure stands ready to assist you throughout this transition window to ensure absolute satisfaction.

1. The 30-Day Eligible Return Window

We offer an extended 30-day return window for all eligible merchandise. This timeline initiates precisely on the calendar date the courier platform logs the package as successfully "Delivered" to your designated shipping destination. To qualify for a complete return or exchange, your request must be formally submitted, and the item must be physically postmarked or handed over to the courier network before the expiration of this consecutive 30-day period.

Any return request initiated after the 30th calendar day has elapsed will be systematically restricted by our system, and the transaction will be deemed a final sale. We highly recommend inspecting your outerwear and garments immediately upon delivery to maximize your eligibility window.

2. Zero Fees Return Guarantee (No Hidden Costs)

To ensure a luxury shopping experience, Kellynish operates a strict No-Fee Return Policy. We believe you should never be penalized for finding the right fit or style. We guarantee the following parameters for all qualifying domestic returns:

3. Return & Refund Operational Parameters Matrix

4. Merchandise Condition Framework for Acceptance

To preserve the hygienic integrity and premium quality of our luxury apparel lines, all items returned to our fulfillment facility must fulfill strict structural requirements. Items that fail to meet these criteria will be rejected and sent back to the client at their expense.

• Pristine & Original State: Items must be completely unworn, unwashed, unaltered, and free of any signs of usage.
• Original Packaging & Tags: All original manufacturer packaging, dust covers, button replacements, and hanging tag assemblies must remain firmly attached in their original locations.
• Hygiene & Contaminants: Products must be entirely free of external substances, including perfumes, laundry detergents, cosmetics, smoke, pet dander, or fabric wrinkles induced by extended wear.

5. Step-by-Step Return Submission Process

To initiate a free return, please precisely execute the following standard operating sequence:

1. Initiate Contact: Transmit an official return request email to our centralized support platform at [email protected]. Please include your five-digit order number and the specific item name (Blazer, Blouse, or Jacket) you wish to return.
2. Receive Label: Upon verification of your transaction data, our logistics desk will issue a digital, pre-paid shipping label (via USPS, UPS, or FedEx) alongside an official Return Merchandise Authorization (RMA) slip within 24 operational hours.
3. Pack Package: Place the item safely in its original packaging along with the RMA slip inside an appropriate transit container. Securely adhere the pre-paid shipping label to the outside of the box.
4. Dispatch Parcel: Drop off the prepared parcel at any authorized local courier facility corresponding to the assigned network on your label. Obtain a physical receipt from the clerk as verifiable proof of postage.

6. Refund Processing and Issuance Timeline (7 Business Days)

Once your return parcel arrives at our headquarters facility, it undergoes a mandatory inspection sequence conducted by our quality assurance specialists. This internal review confirms the item meets the standards detailed in Section 4.

Upon successful approval of the returned merchandise, Kellynish will formally trigger the electronic credit request back to your original payment node. This financial transaction is guaranteed to complete within seven (7) business days of warehouse acceptance. You will automatically receive a digital notification confirming the execution of the refund credit.

Please note that while our processing window is strictly limited to 7 business days, banking corporations, credit unions, and digital transaction facilitators (such as Visa, Mastercard, American Express, or PayPal) may require an additional 2 to 5 business days to clear funds into your individual statement balance. These external timelines are determined entirely by your financial institution.

7. Damaged, Defective, or Erroneous Items

In the exceptional event that an item arrives damaged, materially defective, or if you receive an incorrect product, Kellynish assumes full corporate liability. Do not follow the standard return sequence for damaged items. Instead, notify us immediately via email within forty-eight (48) hours of package delivery at [email protected]. Please provide explicit photographic evidence illustrating the compromised garment state or packaging anomaly. Our team will issue an immediate priority exchange or full credit arrangement without delay.

8. Official Governance Contact Infrastructure

If you have any further questions regarding our return parameters, or require assistance with your free shipping label, please do not hesitate to contact our customer support line at [email protected]. We respond to all return-related inquiries within 24 operational hours.